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IT Supervisor

Employment Type: Full-time
Location: Legazpi City, Albay
Work Schedule: 4-Day Workweek, Mid-shift schedule (12:00 PM - 10:00 PM during UK DST or 1:00 PM  - 11:00 PM)

We are seeking an IT Supervisor to oversee our support operations, lead a skilled helpdesk team, and drive continuous improvement across our IT processes in our branch in Legazpi City, Albay. This is an onsite, full-time role, ideal for someone who thrives in a fast-paced, hands-on environment.

Responsibilities

  • Provide first-line support and troubleshooting for end-user hardware and software issues
  • Maintain and administer computer networks, servers, and overall IT infrastructure
  • Implement and monitor security measures to protect systems and organisational data
  • Assist with the installation, configuration, and testing of new hardware and software
  • Provide training and ongoing support to employees in the use of IT systems and applications
  • Collaborate with cross-functional teams to identify and resolve technology-related issues
  • Maintain accurate records and documentation of IT activities, incidents, and resolutions
  • Stay up to date with emerging technologies and industry best practices
  • Demonstrate stronger M365 and Entra, including tenant administration, identity and access management, and security configuration

Job Requirements

  • Proven experience managing a service/help desk environment with strong hands-on troubleshooting across Windows, Microsoft 365 (Entra ID, Intune, Exchange Online, SharePoint/OneDrive)
  • Minimum of 4-5 years experience in service/help desk management
  • Solid exposure to security operations, including endpoint protection, identity & access management, vulnerability management, and basic incident handling
  • Strong ticket management discipline and documentation practices, with the ability to improve team consistency and performance
  • Experience coordinating with vendors and managing site/network changes (e.g. ISPs, Ubiquiti/UniFi or similar)
  • Excellent communication skills, both written and verbal, with the ability to engage stakeholders across time zones and explain technical concepts to non-technical audiences
  • Relevant certifications such as Microsoft (Azure Administrator, Entra ID, Modern Desktop Administrator) and/or CompTIA Security+ are highly desirable
  • Experience supporting SOC 2 and/or ISO 27001 compliance processes, including evidence collection and operational routines
  • Familiarity with ConnectWise Manage (CWM) or similar ITSM tools, including reporting and service delivery metrics
  • Exposure to business continuity and disaster recovery planning, including testing and documentation

Why Join Us?

  • Competitive salary
  • Company incentives/rewards
  • Health Card upon hiring
  • HMO Coverage for one (1) dependent upon regularization
  • Access to training resources and upskilling
  • Participation in internal and external company events (i.e., culture building, workshops, etc.)
  • Paid Vacation Leaves
  • Paid Sick Leaves
  • Work-Life balance